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Current Service Issues

We are investigating two issues affecting some customers.
Workarounds are available for both, so if you experience a problem, please report it to our Service Desk (Warwick.ac.uk/IDG) so that we can assist.

1. Campus Wi-Fi issue
Intermittent Wi-Fi issues are affecting some locations on campus. Student residences are not affected.
We applied a software upgrade overnight on 5 November as part of our ongoing investigation.
We are continuing our investigation with Cisco and monitoring the Wi-Fi service.
The issue may recur, so please report any problems to the Service Desk.
This will allow us to respond quickly and apply the workaround to restore Wi-Fi services.

2. Network Authentication Issue
A network authentication issue is affecting access to a small number of services, including SALTO and Kinetics.
Access to some other specialist systems or applications may also be affected.
This is primarily affecting staff.
A workaround is available to restore access, so if you experience this issue, please log a ticket with the Service Desk.
We have identified the cause and a change is needed to permanently resolve the issue.
Preparatory work is underway, please see this news item for further information.

Wireless Network issues in some buildings

Date: 15/10/2026
Description: Problems connecting to some Wireless Access points around campus
Cause/Resolution: A software Update package was rolled out to Campus Access points overnight.

Microsoft Office issue on work area PCs

Friday 9th October 2026 14:15

There is an issue affecting the ability to edit files in Microsoft Office on work area PCs, this is being investigated currently.

Please use the Web apps should you need to edit documents. Web apps can be accessed here:

We are sorry for any inconvenience caused.