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Current Service Issues

We are investigating two issues affecting some customers.
Workarounds are available for both, so if you experience a problem, please report it to our Service Desk (Warwick.ac.uk/IDG) so that we can assist.

1. Campus Wi-Fi issue
Intermittent Wi-Fi issues are affecting some locations on campus. Student residences are not affected.
We applied a software upgrade overnight on 5 November as part of our ongoing investigation.
We are continuing our investigation with Cisco and monitoring the Wi-Fi service.
The issue may recur, so please report any problems to the Service Desk.
This will allow us to respond quickly and apply the workaround to restore Wi-Fi services.

2. Network Authentication Issue
A network authentication issue is affecting access to a small number of services, including SALTO and Kinetics.
Access to some other specialist systems or applications may also be affected.
This is primarily affecting staff.
A workaround is available to restore access, so if you experience this issue, please log a ticket with the Service Desk.
We have identified the cause and a change is needed to permanently resolve the issue.
Preparatory work is underway, please see this news item for further information.

No issues

Wireless Network issues in some buildings

Date: 15/10/2026
Description: Problems connecting to some Wireless Access points around campus
Cause/Resolution: A software Update package was rolled out to Campus Access points overnight.