IDG » Current status

AmberIT status: Alert

Mon, 19 Oct 2026 13:22:00 GMT

Current Service Issues

We are investigating two issues affecting some customers.
Workarounds are available for both, so if you experience a problem, please report it to our Service Desk (Warwick.ac.uk/IDG) so that we can assist.

1. Campus Wi-Fi issue
Intermittent Wi-Fi issues are affecting some locations on campus. Student residences are not affected.
We applied a software upgrade overnight on 5 November as part of our ongoing investigation.
We are continuing our investigation with Cisco and monitoring the Wi-Fi service.
The issue may recur, so please report any problems to the Service Desk.
This will allow us to respond quickly and apply the workaround to restore Wi-Fi services.

2. Network Authentication Issue
A network authentication issue is affecting access to a small number of services, including SALTO and Kinetics.
Access to some other specialist systems or applications may also be affected.
This is primarily affecting staff.
A workaround is available to restore access, so if you experience this issue, please log a ticket with the Service Desk.
We have identified the cause and a change is needed to permanently resolve the issue.
Preparatory work is underway, please see this news item for further information.

GreenIT status: normal

Fri, 16 Oct 2026 15:10:00 GMT

No issues

AmberIT status: Alert

Thu, 15 Oct 2026 13:08:00 GMT

Wireless Network issues in some buildings

Date: 15/10/2026
Description: Problems connecting to some Wireless Access points around campus
Cause/Resolution: A software Update package was rolled out to Campus Access points overnight.

AmberIT status: Alert

Fri, 09 Oct 2026 13:22:00 GMT

Microsoft Office issue on work area PCs

Friday 9th October 2026 14:15

There is an issue affecting the ability to edit files in Microsoft Office on work area PCs, this is being investigated currently.

Please use the Web apps should you need to edit documents. Web apps can be accessed here: https://m365.cloud.microsoft/apps

We are sorry for any inconvenience caused.

AmberIT status: Alert

Tue, 29 Sep 2026 13:11:00 GMT

Tabula Issues

AmberIT status: Alert

Thu, 10 Sep 2026 11:08:00 GMT

Thursday 10th September 11.45am

Mobile network operators experiencing issues accessing Microsoft services

We are aware that customers of some mobile network operators including Three and Vodafone are experiencing issues accessing Microsoft services. If Three or Vodafone are your provider, you may experience difficulties accessing Microsoft services used by the university.

AmberIT status: Alert

Thu, 03 Sep 2026 10:21:00 GMT

Thursday 3rd September 11.15

Microsoft Outlook on the web

Microsoft are currently reporting that some users may be unable to sign in to Outlook on the web. They are working to resolve the issue.

AmberIT status: Alert

Wed, 02 Sep 2026 11:46:00 GMT

Power Issue affecting multiple buildings 2/9/26

Updated 14:23

We experienced a power outage across parts of campus following damage to an electrical cable during works on site.
This affected multiple buildings on Main and Gibbet Hill campuses just before 12:00.
The Estates team has been working along with key suppliers to restore power.
Network switches have returned to service and we believe power is now restored.

Buildings affected earlier include:

Main Campus: AMMC, Arthur Vick, Claycroft, Bluebells, FAB, Humanities, International House, IIPSI, Jack Martin, MEC, Rootes, Nightline, Junction, Oculus, Tocil and IDL.

Gibbet Hill: Biomedical Research/Life Sciences, Maths Houses and IBRB.

AmberIT status: Alert

Thu, 27 Aug 2026 08:37:00 GMT

Multi-Factor Authentication Issue

Date: 27th August 09.25

Update 14:30

Some staff and students are experiencing issues with Multi-Factor Authentication (MFA), particularly when connecting to the VPN.
Only those who authenticate using SMS text messages or voice calls are affected.
Microsoft Authenticator has been the recommended authentication method for some time and is not affected by this issue.

If you are experiencing this problem, please contact the IDG Service Desk and we will help restore access as quickly as possible.

Please contact the IDG Service Desk for assistance. Their phone number is +44 (0)24 76573737 or you can complete the self service form - Report an Incident

We are sorry for any inconvenience caused.

AmberIT status: Alert

Wed, 26 Aug 2026 17:19:00 GMT

26/08/26 18:15
Multi-Factor Authentication (MFA) issue

We are currently investigating an issue affecting a small number of staff and students who need to set up their account or reset their password/MFA.
Our teams are treating this as a priority and we will provide further updates as they become available.
Update 18:50
The issue has been resolved, any further issues related to Account setup, Password or MFA resets should be reported to the
IDG Service Desk: Warwick.ac.uk/IDG